FAQ

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free and will save you time for future purchases. Click here to register.

You will not be required to re-enter your shipping or billing addresses every time you order online. Wherever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

At this point in time, our payment system is set up to handle Canadian dollars only.

Shopping on our site is safe and secure.

Contact our customer service department, as soon as possible, for any changes to your order placed on the website.

Yes, we do restock most of items.

Boutique Demco EnCouleurs was unable to verify the billing information that was entered on the order. If the billing address does not match with the credit card issuer or bank has on file, the order will be automatically cancelled.

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

In Canada, Demco EnCouleurs' Boutique collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST(Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders; Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%).

Unless the customer has it's own carrier, DEMCO EnCouleurs uses the carrier with whom we have established shipping agreements.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and link to the shipping carrier’s website.

Return limitations apply. Please to view the full details of our return policy.

Please allow 2-3 weeks from the return shipped date for your account to be credit, and 1-2 billing cycles for the credit to appear on your statement.